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Article 18: Misleading commercial practices

​Misleading commercial practices are prohibited.  A commercial practice shall be regarded as misleading if it contains false information, or in any way, including overall presentation, deceives consumers; or if it omits relevant information, or provides information in unclear or unintelligible manner or fails to indicate its commercial nature. The misleading or deceptive nature of the commercial practice can be decided by reference to any of the following elements:

A.   The nature, essential specifications, composition and quantity of the product, or service.
B.    The source, weight, size, method of manufacture, date of production, expiration date, conditions and dangers of use.
C.    Characteristics, or results and benefits that can be expected from the use of the product or service.
D.   The price or tariff, including any amounts added to the price.
E.    The identity of the economic operator.
F.     The type of service, the location of providing the service, its intrinsic specifications and the dangers of its use.
G.   Contract terms and procedures, after-sale service, legal warranty and commercial guarantees.
H.   Awards, certificates or quality marks obtained by the product or service.
I.       Trademarks, data or logos.
J.      Sales and price reductions.
K.    Any other items specified by the Regulations.



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